Frequently Asked Questions

 

Why should I use Dollys vintage tea party?

It is our passion to create celebrations that are truly memorable and we love to share the beauty and nostalgia created by our vast collection of vintage loveliness with you.  

What are the transportation costs? 

Although we truly love to help style your event, we are more than happy help you to keep to your budget, by letting you transport and style your order yourselves with no charge.  If you would like us to deliver we will happily quote you according to the distance and logistics.

What happens if anything gets broken, damaged or lost? 

We understand accidents do happen.  A charge will be deducted from the ‘damage deposit’ for any breakages, loss and damages according to the cost it would be to replace it from Ebay, we will inform you before we return the deposit minus the damage charges. We supply a list of damage charges with our terms and conditions.  If, after our post collection check, damaged items exceed the deposit paid an invoice will be sent out.

Do you have insurance?

Yes we have liability insurance.  However, at no time does Dolly's Vintage Tea Party accept liability in the event of any injury or damage caused by our hired items, however they are caused. They are hired entirely at your own risk. We therefore recommend that you take out your own event insurance.  For example John Lewis can offer a good package to give you piece of mind for about £20.  

Does all the china match?

All our cups will match their saucers and tea plates, however as a whole collection it is mismatched to give an eclectic look. This provides an enchanted display with vibrant colours, beautiful florals and ornate shapes.  This said, we can accommodate particular colour schemes.

Is there a minimum order?

Not at all we are happy to oblige as little or as much as you would like. 

Can we select items and crockery?

We would love for you to visit Dollys Barn to view our extensive collection, where you can choose from our vast array of vintage china, tableware and vintage props and we can share with you our expertise in field. 

How can I secure a booking?

With a 50% deposit of your total hire or £50, whichever is the greater?

Can we hire items and do it all ourselves?

Yes of course, we will endeavour to give you all the tools and tips to help you pull it all together.  With regards to transportation of the items you require, there are a few options...

  1. Choose and order your items individually, (we will help you decide the best suited to your needs at Dollys showroom) then transport, and style yourselves.

  2. Choose and order your items then let us deliver and style for you. To keep to your budget, Dollys is happy for you to return the hire yourselves after the big day. 

  3. Choose what you require and let us do all the work for you, by transporting, styling, and clearing away the next day. Additional charges may incur.

How do I make an order?

This can be done via e-mail, by giving us a call, or ideally when you visit the showroom to view and select your items.

Are you able to help set up?

Yes it is our passion, we love to help you style and dress your tables and venue.  Depending on your requirements we are happy to do it with you and your entourage, or alongside your other suppliers.

Are you able to help take down?

Working closely with you throughout the whole process, we will do anything you need us to, so you get to indulge in the celebrations and don’t have to worry about a thing.  

What areas do you cover?

Based in the heart of Cambridgeshire, we cover all parts of Suffolk, Bedfordshire, Northamptonshire, Essex, Norfolk and North London.

What are the washing up cost?

All we ask is that crockery, china, cutlery and glassware are washed up in warm, soapy water, carefully by hand (due to their age and delicate nature, we ask that you please don't use a dishwasher!)  Alternatively, just like your very own vintage fairies, for an additional charge of 25% of your order, we can pop on our marigolds and do it for you. 

What are your styling costs?  

We understand every event is unique, so we custom each of our services to your needs, therefore prices will vary.  Once you have contacted us with your requirements we suggest arranging an initial consultation at Dollys showroom to discuss the details of your soiree.  After our meeting we will send you a personalised quotation. 

What is the hire period? 

Standard hire period is 1-3 days. Longer periods can be arranged for an additional charge.  We will require proof of address and all hirers must be over 18.  The hired items remain the property of Dolly's Vintage Tea Party at all times and are the responsibility of the hirer throughout the duration of hire.